Privacy Policy
1. Introduction
SDVN ("we", "us", "our"), is committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR) and other applicable European data protection laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you use our platform, attend or host events, or interact with us through our website and related services.
2. Categories of Personal Data Collected
- Identity & Contact: name, email address, phone number, postal address
- Account & Profile: username, password (hashed), profile photo
- Event Participation: booking history, payment information (when the ticketing platform has been used), ticket transfers
- Usage & Technical: IP address, device identifiers, browser type, cookies and similar technologies
- Marketing & Communications: newsletter subscriptions, feedback, survey responses
3. Legal Basis & Purposes of Processing
| Purpose | Data Category | Legal Basis |
|---|---|---|
| Facilitate event booking & management | Identity, Contact, Payment | Performance of contract (Art. 6(1)(b) GDPR) |
| User account creation & authentication | Identity, Profile | Legitimate interest (Art. 6(1)(f) GDPR) |
| Customer support & dispute resolution | Identity, Contact | Legitimate interest (Art. 6(1)(f) GDPR) |
| Marketing & newsletters | Contact, Marketing | Consent (Art. 6(1)(a) GDPR) |
| Platform improvements & analytics | Usage, Technical | Legitimate interest (Art. 6(1)(f) GDPR) |
4. Cookies & Tracking Technologies
We use cookies and similar technologies to personalize content, analyze traffic, and provide social media features. You can manage cookies preferences via our cookie banner or browser settings.
5. Data Sharing & Transfers
We may share your data with:
- Service providers (payment processors, hosting, analytics)
- Event organizers (to fulfill bookings)
- Legal authorities (to comply with legal obligations)
All third parties are GDPR-compliant. Transfers outside the EEA are based on adequacy decisions or standard contractual clauses.
6. Data Retention
We retain personal data only as long as necessary for the purposes outlined or to comply with legal obligations (e.g., tax, accounting). Booking records are kept for up to 7 years; marketing consent is retained until withdrawn.
7. Your Rights
Under GDPR you have the right to:
- Access and obtain a copy of your personal data
- Rectify inaccurate or incomplete data
- Erase your data (right to be forgotten)
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise these rights, contact us at [email protected].
8. Changes to This Policy
We may update this Privacy Policy. The "Last updated" date will reflect changes. Continued use after modifications constitutes acceptance.